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34.TXT
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1993-08-30
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DOCUMENT:Q103234 20-AUG-1993 [W_NT]
TITLE :Windows NT Err Msg: MSWORD/PP3 Caused Segment Load Failure...
PRODUCT :Windows NT
PROD/VER:3.10
OPER/SYS:WINDOWS
KEYWORDS:
----------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT operating system version 3.1
- Microsoft Windows NT Advanced Server version 3.1
----------------------------------------------------------------------
SYMPTOMS
========
You may receive the following error message when running Microsoft Word
for Windows 2.0 or PowerPoint for Windows 3.0:
MSWORD caused a segment load failure in module OLESVR.DLL
-or-
PP3 caused a segment load failure in module OLESVR.DLL
CAUSE
=====
This error is caused by a damaged or corrupt OLESVR.DLL located in the
%SYSTEMROOT%\SYSTEM32 directory, where SYSTEMROOT is the directory
that contains your Windows NT system files.
RESOLUTION
==========
To correct this problem, rename OLESVR.DLL in the
%SYSTEMROOT%\SYSTEM32 directory and expand the original file from the
compact disc (CD) by doing the following:
1. At the command prompt, change to the CD-ROM drive.
2. Change to the I386 directory.
3. Type
expand olesvr.dl_ %systemroot%\system32\olesvr.dll
To expand from the floppy disks:
1. Insert disk 22 in the disk drive.
2. At the command prompt change to the appropriate drive.
3. Type
expand olesvr.dl_ %systemroot%\system32\olesvr.dll
Additional reference words: 3.10 PowerPoint Winword cdg power point
KBCategory:
KBSubcategory: 16ap
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1993.